Terms & Conditions in short

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Blackbear&Whitebear, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Blackbear&Whitebear as responsible for the personal information.
  • Events outside Blackbear&Whitebear’s control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognised before confirming the purchase.
  • Payment
  • Please note that local charges may occur.
  • Blackbear&Whitebear reserves the right to amend any information without prior notice.

 

Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Blackbear&Whitebear, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Blackbear&Whitebear for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

 

Personal Information

All personal information you provide us with or that we obtain will be handled by Blackbear&Whitebear as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, to provide offers and information on our catalog to you. The information you provide is only available to Blackbear&Whitebear and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Blackbear&Whitebear to delete or correct the information held about you. By accepting the Blackbear&Whitebear Conditions, you agree to the above.

 

Payment

All products remain Blackbear&Wbitebear’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Blackbear&Whitebear.

To avoid learning your credit card information, we’ve partnered with PayPal to securely process payment. As such, we never learn or store your credit card information. This provider shares your name, address, and email with us.

If you don’t have a PayPal account or if for any reason you are dissatisfied with your purchase, please email us info@bbandwb.com for more information.

 

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

Cookies

Blackbear&Whitebear uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Blackbear&Whitebear without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Blackbear&Whitebear we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

 

Additional Information

Blackbear&Whitebear reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Blackbear&Whitebear has the right to cancel the order and refund any amount paid in the best way. Blackbear&Whitebear shall also notify the customer of equivalent replacement products if available.

 

SHIPPING

Blackbear&Whitebear ships worldwide and will ship the products within 3-7 business days.

If the product size is out of stock the shipment can be delayed due to making the product just for you. This includes cutting the pattern, screen printing, sewing, details, inspection, packaging and after that the package is ready to be delivered. For more information on your order you can contact me via mail info@bbandwb.com.

All shipping costs are calculated before you pay at check out.

 

Our Return Policy in short

  • Contact Blackbear&Whitebear before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.

 

Return Policy

Please contact Blackbear&Whitebear before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Blackbear&Whitebear and gives information relevant and the reason for complaint.

 

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition with all labels intact. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Blackbear&Whitebear suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Blackbear&Whitebear will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

 

Returning A Package

If a returned item is shipped internationaly, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Blackbear&Whitebear is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

 

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

 

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

 

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

 

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Blackbear&Whitebear reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

 

How to take care of the bear

All screen printed products will look better if you hand wash them in warm not hot water for the first time.

After that you can wash it in washing machine, but the temperature must not be higher than 40°C, iron on a low setting.

DO NOT bleach. Garments that are of an ‘extra-care’ nature will come with extra washing instructions attached when purchased.

Caring instructions are written on the paper label that you receive with the product – Please store the instructions.

 

All products that are printed by hand screen printing
may sometimes have minor differences, this is not seen as flaws.